Terms of Service

• Your data is yours. We use it only to run the Service for you. We never sell it, never use it for advertising, and never use it to train AI models.
• Leave whenever you like. Plans are month to month. Cancel anytime, export your data in standard formats (CSV, Excel, iCal, JSON) at no charge — we provide anything the built-in exports don’t cover on request — and keep 30 days after you leave to do it.
• No surprises. At least 30 days’ notice of material changes to these Terms or to prices, and you can cancel before they apply. If we change the Terms against you or shut the Service down, you get a pro-rata refund of anything you prepaid.
• Fair, mutual liability. Each side’s liability is capped at the fees paid in the prior 12 months — except that our cap does not shield us when we breach our data-protection or confidentiality duties, and we defend you if someone claims the Service infringes their IP.
• A scheduling tool, not a clinical system. Don’t put patient information in it. You stay in charge of staffing decisions.

Organizations. If you sign up on behalf of a group, practice, department, or health system, you confirm you are allowed to accept these Terms for it. The organization is the Customer.

People invited by their organization. If your employer or group invited you, you use Meridyon under your organization’s agreement with us. Section 15 explains what that means for you and the rights you keep as an individual.

Signed agreements win. If your organization has a signed agreement with us (for example an order form, master agreement, Data Processing Addendum, Business Associate Agreement, or Service Level Agreement), that agreement controls wherever it conflicts with these Terms.

• “Customer Data” means data you or your users put into the Service — staff, schedules, targets, requests, candidates, documents, settings, and the like.
• “Output” means schedules, reports, exports, and other results the Service produces from Customer Data for you.
• “Documented Interfaces” means the ways we publish for getting at the Service by software: the read-only public API (with an organization-issued key), the MCP server for AI assistants (when your administrator turns it on), personal calendar (iCal) feeds, the Epic On-Call Finder feed, and the export functions in the app, each used as documented.
• “Users” means the people you allow to use the Service under your account.

• Keep sign-in credentials private and don’t share accounts. Each person should have their own login.
• You are responsible for what happens under your account and for your Users following these Terms.
• Tell us promptly at [email protected] if you think an account has been compromised.
• Your administrators control who has access and what they can do. You can remove a User at any time.

• New organizations get a 30-day free trial with no credit card required.
• Trials are for organizations genuinely evaluating Meridyon for their own scheduling, staffing, or recruiting. Each organization gets one trial. Until a card is on file, some limits may apply (the in-app message says which).
• When a trial ends without a subscription, the account becomes read-only and stays that way for at least 90 days. You can still sign in and export your data, or add a card to pick up where you left off. Before we delete an expired trial, we email the account owner at least 14 days in advance.
• We may end a trial early if it is being used in breach of Section 8, and will tell you why.

• Pricing. Prices are per active staff member per month, as shown on our pricing page and in the app when you subscribe. Some seat types (for example trainees) are priced lower.
• Month to month. Subscriptions renew monthly until cancelled. There is no annual commitment and no cancellation fee. Payments are processed by Stripe; card details never touch our servers.
• Adding a card during a trial does not cut the trial short: your first charge is on the day the trial would have ended. (If fewer than 2 days of the trial remain when you add the card, the card is charged at checkout, because the card processor needs that much notice to schedule a later charge.)
• Cancel anytime from Settings › Billing & Plan › Manage billing & invoices, or by emailing support. Cancellation takes effect at the end of the current monthly billing period; you keep access until then and are not charged again.
• Seat changes during a billing period are prorated on your next invoice.
• Price changes take effect only at the start of a billing period at least 30 days after we notify you. You can cancel before they apply.
• Failed payments. If a charge fails you keep full access for 7 days while you update your card. After that the account becomes read-only until payment succeeds — we do not delete data for non-payment without first giving notice.
• Refunds. Monthly fees already charged are generally not refundable, except that you are always entitled to a pro-rata refund of prepaid, unused fees if (a) we materially change these Terms to your detriment and you cancel before the change applies, (b) we discontinue the Service, (c) we terminate for convenience, or (d) you terminate because of our uncured material breach. For anything else, contact support — we handle billing mistakes and reasonable requests in good faith.
• Taxes. Prices exclude applicable taxes, which are shown at checkout. We pay taxes on our own income.
• Invoiced customers follow the payment terms on their order form.

You own it. As between us, you own Customer Data and Output. These Terms give us no rights in it except the limited permission below.

What we do with it. You give us permission to host, copy, process, transmit, and display Customer Data only as needed to: provide and support the Service; keep it secure, including detecting abuse and fixing errors; and follow your instructions (including those given through the app’s settings). Our full privacy commitments are in the Privacy Policy.

What we never do with it

• We do not sell Customer Data or personal information, or share it for advertising.
• We do not use Customer Data to train AI models — ours or anyone else’s — and we choose AI providers whose commercial terms don’t train on our inputs. Where the Service uses an AI provider (today, Anthropic) — for the in-app assistant (Compass), reading emailed schedule requests and plain-English rules, and reading CVs and drafting documents in Pipeline — it sends only what is needed for that request, and the provider processes it on our behalf to produce the result.
• We do not disclose Customer Data to third parties except our sub-processors (listed in the Privacy Policy) acting for us, as you direct, or where the law requires it. If the law requires it, we will tell you first unless we are legally prohibited.

Usage information. We collect limited information about how the Service is used — for example which features are used, error reports, and the questions people ask the in-app assistant — to operate, secure, support, and improve the Service. We will not use it to market to your Users or share it in a form that identifies you or your people.

Export, anytime. You can export your data whenever you like, at no charge and without asking us: schedules (CSV/Excel), personal calendar feeds (iCal), audit logs (CSV or JSON), Pipeline compliance reports (CSV/Excel), and read-only API access to published schedules. If you need data the built-in exports don’t cover (for example staff records, targets, or settings), ask us and we will provide it in a standard format at no charge within 30 days.

Deletion. You can delete records in the app, and you can ask us at any time to delete your organization’s account and data. When your subscription ends (or you ask us to delete it), you have 30 days to export, during which the account is read-only. We then delete Customer Data from our production systems; backup copies age out within a further 30 days. We will confirm deletion in writing on request. We may keep (a) billing records we are legally required to keep and (b) audit-log records of security and administrative events for up to 2 years after the account ends, which stay protected under these Terms and the Privacy Policy.

Meridyon schedules clinicians, not patients. It is PHI-free by design and is not built to hold patient records.

• Do not enter protected health information — patient names, record numbers, diagnoses, or other patient details — anywhere in the Service, including free-text notes, assistant questions, and emails sent to Meridyon schedule or recruiting addresses.
• Don’t enter other sensitive personal data (for example government ID numbers or financial account numbers) unless a feature is built to collect it. Voluntary EEO self-identification in Pipeline is off by default and handled as described in our IT & Security Reference.
• Meridyon is designed so that no PHI is entered. If your organization requires a Business Associate Agreement, contact us.
• If PHI is entered by mistake, tell us and we will help remove it.

Use the Service lawfully and for your organization’s own scheduling, staffing, and recruiting. Please don’t, and don’t let anyone else:

1. Break the law or others’ rights — including privacy, employment, and anti-discrimination law — or upload content you have no right to use.
2. Attack or overload the Service — no malware, no attempts to get around security, access, rate, or usage limits, and no access to other customers’ data. Security testing needs our written OK first; we are glad to arrange it (email [email protected]).
3. Scrape it. Don’t use bots, scripts, crawlers, automated browsers, or AI agents to access the signed-in Service except through the Documented Interfaces, within any limits we publish. This includes systematically copying screens, help content, assistant answers, or configuration options. Ordinary browser use, assistive technology, and an AI assistant you connect through Meridyon’s MCP server acting as yourself are fine. Our public pages (the IT & Security Reference, status page, developer docs, and agent files) are open to crawlers under their robots.txt.
4. Clone it. Don’t use the Service to build, train, or improve a competing product, or to copy its features, workflows, interface, or help content. Comparing Meridyon with other products to make your own purchasing decision is fine; publishing benchmark results needs our written OK.
5. Reverse engineer it, except where the law allows this despite a contractual restriction.
6. Resell or share access outside your organization without our written OK.

If something goes wrong. For a paying customer, we will give notice and a reasonable chance to fix a problem before suspending, unless there is an active security threat, a risk of harm to the Service or others, or a legal requirement to act at once. We suspend only what is needed, tell the account owner why, and restore access promptly once resolved. Suspension never affects your right to export your data.

• Compass, the in-app assistant, answers how-to questions and can suggest schedule changes. It never changes anything without a person confirming. AI answers can be wrong — check suggestions before relying on them.
• Emailed requests and rules. Schedule-request emails are read by AI into structured requests that go through your normal approval flow, and a rule typed in plain English is turned into a rule you review before saving.
• Pipeline. AI reads CVs and candidate documents into candidate records and summaries and can draft position descriptions. Review what it produces; it can misread a document.
• Connected AI assistants (MCP) are off until your administrator turns them on. A connected assistant acts only as the person who connected it, with that person’s permissions, and can never approve anything. The third-party assistant’s own terms govern that assistant.

Meridyon is a workforce-scheduling tool. It is not a medical device, does not give medical advice, and is not an emergency or paging system.

• You decide staffing. You are responsible for staffing levels, coverage, credentialing and privileges, work-hour and labor-law compliance, and every decision about patient care. Review schedules before you publish or rely on them.
• Have a backup plan. Keep your own downtime procedures (for example an exported or printed schedule) so care continues if the Service, the internet, or your network is unavailable.
• Information the Service shows from outside systems you connect (for example an external schedule) is only as accurate as its source.

• Run the Service as described in our documentation and help articles, using reasonable care and skill.
• Protect your data with appropriate technical and organizational measures, summarized in our IT & Security Reference. We will not materially weaken the overall security of the Service during your subscription.
• Tell you about security incidents affecting your data without undue delay and within 72 hours of confirming one, and help you respond.
• Use only listed sub-processors, named in the Privacy Policy, and give notice before adding or replacing one.
• Support. Email [email protected]. Our current response targets are on the IT & Security Reference.
• Availability. We work to keep the Service available and publish a live status page. Planned maintenance that will cause noticeable downtime is announced in advance. A contractual uptime commitment with service credits is available only in a signed Service Level Agreement.
• Discontinuation. If we ever discontinue the Service, we will give at least 90 days’ notice, keep export available through the end of that period, and refund prepaid, unused fees pro rata.
• No publicity without permission. We won’t use your name or logo in marketing without your written permission.

• For material changes, we will notify the account owner by email or in the app at least 30 days before they take effect. If you don’t agree, you can cancel before the effective date; if the change is to your detriment, you get a pro-rata refund of prepaid, unused fees.
• Changes that don’t reduce your rights — such as clarifications, new features, or changes the law requires — can take effect when posted.
• Changes never apply retroactively to anything that happened before they took effect.
• The “Last updated” date at the top shows the current version. When a new version needs your confirmation, the app asks you to review it; that request never blocks you from signing in.

• These Terms apply from sign-up until your subscription ends and any export window closes.
• You may cancel anytime (Section 5).
• Either side may terminate if the other materially breaches these Terms and doesn’t fix it within 30 days of written notice.
• We may terminate for convenience only with at least 90 days’ notice and a pro-rata refund of prepaid, unused fees.
• After termination you have 30 days of read-only access to export your data (Section 6). Provisions that by their nature should survive — for example data deletion, confidentiality, liability limits, and indemnities — survive.

Each of us will protect the other’s non-public information shared under these Terms with at least reasonable care, use it only for this relationship, and share it only with people who need it and are bound to keep it confidential. Customer Data is your confidential information. Non-public product information (for example help content behind sign-in, roadmap, and non-public pricing) is ours. This doesn’t cover information that is public through no fault of the recipient, already known to it, independently developed, or rightfully received from someone else. A party may disclose information when the law requires it, after giving notice where allowed.

If your employer or group invited you:

• Your organization’s agreement applies. Your organization is our customer. It decides who has access, controls the data about you in its account, and may remove your access, for example when you leave.
• You don’t owe us fees and are not personally liable for your organization’s obligations.
• Your privacy rights stay with you. You can ask your organization’s administrator to access, correct, or delete your data, and we will help them respond. You can also contact us directly (see the Privacy Policy).
• You control your own account security: your password, passkeys, and authenticator app; the list of your active sessions (and “sign out everywhere”); your connected AI apps; and resetting your personal calendar-feed link.
• The acceptable-use rules in Section 8 apply to you while you use the Service.
• If something in your organization’s agreement with us conflicts with this section, your organization’s agreement controls for the organization, but it cannot take away rights the law gives you personally.

We own the Service, including its software, design, and help content; these Terms grant you a right to use it during your subscription, not ownership. You own Customer Data and Output (Section 6). If you send ideas or feedback, we may use them without obligation to you; feedback is never required and doesn’t give us any rights in your Customer Data.

We warrant that the Service will perform materially as described in our documentation and that we won’t materially reduce its overall security during your subscription. If we breach this warranty, tell us; we will work to fix it, and if we can’t within a reasonable time you may terminate and receive a pro-rata refund of prepaid, unused fees.

Apart from the commitments in these Terms, the Service is provided “as is” and, to the extent the law allows, we disclaim implied warranties such as merchantability, fitness for a particular purpose, and non-infringement. We don’t promise the Service will be uninterrupted or error-free.

We defend you. If a third party claims that the Service, as we provide it, infringes or misappropriates their intellectual property, we will defend you and pay the resulting damages, costs, and settlements we agree to. If the Service is, or we think it may be, the subject of such a claim, we may modify it, get you the right to keep using it, or, if neither is reasonable, end the affected part and refund prepaid, unused fees. We are not responsible for claims caused by Customer Data, your changes to or combinations with the Service that we didn’t provide, or use in breach of these Terms.

You defend us against third-party claims that Customer Data, or your use of the Service in breach of Section 7 or 8, infringes their rights or violates the law.

How it works. The party seeking defense must tell the other promptly, let it control the defense and settlement (no settlement may admit fault or impose obligations on the defended party without its consent), and give reasonable help at the defending party’s expense.

• Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, even if told they were possible.
• Each party’s total liability arising out of these Terms is limited to the fees you paid or owed for the Service in the 12 months before the event giving rise to the claim. During a free trial, when no fees are paid, the cap is USD $100 (subject to the exceptions below).
• These limits don’t apply to: (a) our breach of Section 6 (Your data), of the security and incident-notice commitments in Section 11, or of Section 14 (Confidentiality); (b) either party’s indemnity obligations in Section 18; (c) a party’s gross negligence, fraud, or willful misconduct; or (d) your obligation to pay fees owed.
• Nothing in these Terms limits liability that the law does not allow to be limited.

• Governing law and venue: the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-laws rules; the state or federal courts located in Pennsylvania.
• Try talking first. Before filing a claim, each party will try in good faith to resolve the dispute through senior contacts for 30 days. Either party may still seek urgent relief from a court. There is no mandatory arbitration and no class-action waiver in these Terms.
• Assignment: neither party may assign these Terms without the other’s consent, except to a successor in a merger or sale of substantially all of its relevant business, with notice. If we assign, our successor must honor these Terms, and you may cancel with a pro-rata refund.
• Force majeure: neither party is liable for delays caused by events beyond its reasonable control (this doesn’t excuse payment or our security obligations).
• Notices to you go to the account owner’s email; notices to us go to [email protected].
• Entire agreement and order of precedence: these Terms, the Privacy Policy, and any signed agreements are the whole agreement. Order of precedence: signed order form or master agreement; BAA; DPA; SLA; these Terms; the Privacy Policy.
• Severability and waiver: if a provision is unenforceable, the rest still applies; not enforcing a provision isn’t a waiver.
• No third-party beneficiaries, except that Section 15 benefits individual Users.

Questions about these Terms: [email protected]. Meridyon, Inc., a Delaware corporation.

See also our Privacy Policy and IT & Security Reference.